All our items either ship from our location or from the supplier. They are in perfect working condition when they ship out. We will be happy to exchange, refund, or credit any return you have as long as the scale is in the same condition as it was shipped in. (Including original packing and box with no damage or writing). All returns must be within 10 days of purchase, must be in original packaging, and in new condition. A 10 to 30 percent re-stocking fee will be charged on all items due to credit card processing fees, supplier restocking fees, and / or handling fees. Shipping and handling charges are nonrefundable.